Swanage Auberge Terms and Conditions

The required deposit must be received by us before we can confirm your booking but once your stay has been confirmed, it forms a binding contract between us and the following conditions form the basis of this. The management of Swanage Auberge reserve the right to refuse any booking without explanation.

We do not accept responsibility for loss of or damage to goods, or injury or death to persons, to the extent that such liability can be lawfully excluded.  Cars, cycles, motor cycles and other vehicles, together with their contents and any accessories are left at your own risk.  We cannot be held responsible for any loss of or damage from or to any vehicle or its contents whatsoever. 

If we are unable to make available the room or property booked through circumstances completely beyond our control (e.g. fire, flood, etc), alternative accommodation may be offered, although this cannot be guaranteed.  In these exceptional circumstances, deposits and any other monies would be fully refunded.

No refunds will be offered if you cannot complete your stay for any other reason.

We regret that deposits and other monies paid are non-refundable/transferable, except on the following basis:

For cancellations more than 60 days prior to your arrival date a full refund will be given.

For cancellations less than 30 days prior to your arrival date, no refund will be provided unless the cancellation is made by ourselves, in which case we will refund the full amount of the deposit paid .

The number of people must not exceed the number stated when the booking was made except by prior arrangement, and in any event shall not exceed the capacity as agreed.

Hardy Place is a quiet, relaxed place and we ask guests to respect our neighbours privacy by a strict ‘no excessive noise’ policy.  We reserve the right to ask guests making excessive noise to leave immediately and without a refund.

Facilities and amenities may be altered or withdrawn if circumstances beyond our control necessitate this (e.g. Health and Safety rules, drought orders, excessive rainfall etc).

Guests are responsible for making good any damage or breakages, replacing like with like wherever possible.  Please advise our manager of any breakages or damages as soon as possible during your stay.

We ask that self-catering accommodation be left reasonably clean and tidy at the end of your holiday, and we reserve the right to make additional charges in the event that our normal cleaning procedures are deemed inadequate to ensure the property is ready for the next guests.

In the event of a complaint, please notify our reception office immediately so that this can be resolved to your satisfaction during your holiday.  Unfortunately, we cannot be held liable for any shortcomings if these are not reported at the time.

Please bear in mind that the safety and wellbeing of children remains the responsibility of parents or legal guardians at all times.  In particular, when staying in the Hostel, children must share a room with a parent or legal guardian, and must be supervised at all times in the public spaces of the Hostel.

If cancellation of your holiday becomes necessary within 30 days prior to the start of your holiday, you will remain responsible for the balance of charges.  We strongly recommend you consider taking out appropriate insurance. If you do have to cancel your holiday please notify us as soon as possible, either by email or telephone.

Customers wishing to take advantage of a discount or voucher may redeem only one discount or voucher per booking.

We do not accept bookings from or allow anyone to stay at Swanage Auberge who is listed on the Violent and Sex Offenders Register (or any register which supersedes this).  By making a booking, you are confirming that no one in your party is on this Register.

We reserve the right to correct errors made in our advertised and confirmed prices as we notice them.  We also reserve the right to pass on any additional accounting and/or bank charges incurred through the processing of bank transfers, re-presenting cheques and late payments.

Swanage Auberge will not knowingly pass on your personal information to any third party.  We will hold your information on our computer systems for the purposes of recording and administering your booking with us. 
You can ask us to remove your details from our database at any time, by emailing us.